Thank you for shopping with GreatProduct.in. We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions for returning products and receiving refunds.
1. Returns
a. Eligibility
You can return items within 7 days of receiving your order. The items must be unused, in their original packaging, and in the same condition as when you received them.
b. Return Process
To initiate a return, contact our customer service team at info@greatproduct.in with your order number and reason for return. We will provide you with instructions on how to return the item.
2. Refunds
a. Processing Time
Refunds will be credited to the original payment method within 10 to 15 days after we receive and inspect the returned item.
b. Shipping Costs
Original shipping costs are non-refundable. If the return is due to our error, we will cover the return shipping costs.
c. Partial Refunds
In certain cases, such as returned items that are not in their original condition or are missing parts, we may issue a partial refund.
3. Exchanges
a. Exchange Policy
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@greatproduct.in. We will arrange for a replacement or refund, including covering the return shipping costs.
5. Contact Us
For any questions about returns, refunds, or exchanges, please contact us at: